Same Day Access Service is praised by Gosport MP for tackling frustrations of getting a GP appointment.
Caroline Dinenage, MP for Gosport, met with staff when she visited the new “Same Day Access Service” (SDAS) at Gosport War Memorial Hospital today. [Friday 12 February]
The Conservative MP was able to see how the service operates and is benefiting patients by offering “same day” access to a GP, nurse or other healthcare professional. Dr Donal Collins, GP lead for Better Local Care, Gethin Hughes, Director of Services (Southern Health NHS Foundation Trust) and Kerry Cooper, Better Local Care General Manager for Gosport were on hand to explain to Caroline Dinenage how the piloted service works.
The SDAS is run from a hub at Gosport War Memorial Hospital and is currently being resourced by staff from four of Gosport’s 11 participating GP medical practices - Waterside (Mumby Road), Stoke Road, Brune (Rowner Road) and Forton (Whites Place). Patients registered with these practices can access telephone triage and face-to-face appointments the same day. It has been developed primarily to tackle the issues facing those Gosport residents who medically need to discuss with or see a healthcare professional the same day and are struggling to get an appointment at their practice.
Caroline Dinenage was impressed to see how well the GP practices are working together. She spoke with Dr Sarah Brooks, GP partner at Forton Medical Centre, one of the practices involved in the new pilot, who clearly explained the pressures and challenges facing GP practices in Gosport and how working in this new way is starting to alleviate these.
Commenting on her visit, Caroline said “I have enjoyed meeting staff today and seeing what a difference the SDAS is making to Gosport residents. It is encouraging to see GP practices working together to tackle the frustration for people having to wait for GP appointments when they need to be seen that day, whilst improving the quality and experience of care. Let’s hope more surgeries make the move to join this successful same-day appointment pilot, and make it more sustainable for the future.
Dr Donal Collins, GP lead for Better Local Care said: “It was a pleasure to have the opportunity to show Caroline Dinenage the impact the Same Day Access Service is having on the patients of Gosport. Some 5,000 patients have already benefited since the pilot was launched on 16 December. I am very proud of the work undertaken by the first four GP practices to make this pilot work and enable their patients have access to appointments that day, but also working together to sustain primary care services for the future; this is exactly what Better Local Care is about.
And it’s not just GPs patients are able to see. The SDAS is able to offer appointments with nurses, paediatricians and physiotherapists. For January, the calls led to 665 GP, 694 nurse, 152 paediatric and 94 physiotherapy appointments.
Gethin Hughes, Director of Services at Southern Health commented that “the SDAS is a great practical implementation of a new way of working to directly address health needs of the people of Gosport. By offering the hub at GWMH ensures patients have at the heart of the community with the best facilities available to support this service.
The scheme is part of Hampshire’s Better Local Care programme, looking closely at the local health and care needs particular to Gosport’s population, and implementing new ways of delivering targeted care to those who need it the most, by ensuring better access to services locally, bringing specialist care closer to the patient, helping health and care organisations work more closely together and concentrating on prevention and early detection.
More information on the SDAS – www.betterlocalcare.org.uk